SecurityDriver News

Introduction

Frank Gallagher is one of the few protection professionals that have the credentials to write this article. Those credentials are impeccable, and his concerns are valid. Frank writes from the perspective of a person that has worked at all levels of risk. He was the AIC of the Bremer detail in Iraq, and the Director of Security for Henry Kissinger for more than six years, and he was a lead instructor for the ATAP program.

 He has done protection operations in 46 countries. Some extremely high threat, some nearly zero threat. To date his track record is pretty good. He has had zero casualties for VIP’s and zero for his team. He has taught protection in another dozen extremely high threat countries. None of the people that he has taught have ever had a VIP injured.

Read it and feel free to comment – you can comment here on the Blogs or contact Frank at fg0321@gmail.com

Executive Protection in 2010 – Have We Lost Perspective?

Being an executive protection agent used to be a vocation of a higher calling. Think about it – we knowingly put ourselves in harm’s way every day to make sure that other people are not hurt or embarrassed. Yet 99% of the population goes through their daily lives avoiding confrontation at all costs. And, for some reason, we look to put ourselves directly in the path of potential danger. The people that we protect may or may not have significant risks to their safety due to their political views, are movie stars, rappers, famous entertainers, their socio-economic standing (rich people), or have made business decisions that angered fringe groups. Some fanatics may believe that based upon their notoriety that these folks are open game to insult or injury at the time and choosing of their fanaticism.

Other times, we are there to simply keep the protected from becoming a target of opportunity. We analyze their daily routines and try to keep them from becoming predictable and attempt to dissuade them from doing stupid things. Oft times we are successful, other times we are not. We strive to keep them from being hurt, killed, their kids kidnapped, from being blackmailed, embarrassed, or cast in an unflattering light. This is an honorable profession. We do what we do because we can. We fight for those who can’t or won’t fight for themselves. We allow them to live a semblance of a normal life.

Think about it for a second. The reward for the truly successful is to be surrounded by people (myself included) that they would never even talk to, if we did not provide a service to them. They look at us as an evil necessity. They don’t and will never understand why we do what we do. To them, we are truly the Neanderthals – we haven’t evolved. We serve a purpose that is not understood by them and never will be. If nothing ever happens to the people that we are protecting it raises the question in their mind of whether or not they really need us. But, the real question is: did nothing ever happen because we were there?

I have been doing this for a long time. I have done protection in 46 countries, have taught thousands of students (both American and foreign), worked in extremely high threat environments and on details where there really was no threat. I have met hundreds of fellow protection specialists (both American and foreign). Some were outstanding, true professionals, others were the epitome of everything that is wrong with the industry today. Why are the less than the best still working in the field? They are destroying our image and making life very difficult for the guys and gals that know what they are doing. They are the reason that our protectees look at us with disdain most of the time.

Fat, lazy, stupid, excuse driven people should not be in the business. We need to know what our job is and how to do it. We need to run routes, do our reconnaissance, our threat assessments, and pick the best ways to keep our principals safe. Unfortunately, there is a subset of protection agent today that seems to think that they should be friends with the principal, that they should cross the line between protector and servant. They want to keep their job at all costs and will do anything to keep it.

Yes, we are in the service industry. In the private sector, do we sometimes carry bags and run to the store for the families that we are working for? Of course we do. The acid test for me always comes down to the question of what is safer for my client. Is it safer for me to run to the drug store and pick up a prescription or is it safer for the VIP to do it? The safety and security of our clients always comes first.

There are, however, some lines that should never be crossed. And once crossed, there is no putting Pandora back in the box. Every time one of us crosses this line, it makes it impossible for the agents that follow to do their jobs properly. We, as professionals need to make sure that our VIP’s realize what our true functions are. We are not butlers, cooks, servants, or other members of the house hold staff. Our job is to give up our lives if called upon to do so. We move in front of threats, cover and evacuate our charges. We do so knowing that may be injured in the process.

Every time a client asks a protection agent to do something out of the norm, we have to respectfully explain that the task asked is not part of our responsibility. We are asked to do these things most often because the client has lost complete respect for our profession. This usually happens for a couple of reasons. We got lost taking the client somewhere, we were late for work, late for a pickup, forgot some equipment (medical gear is the most often problem i.e. band aids, aspirin, meds) or we get caught sleeping in the command post or we get caught trying to impress the buxom maid with our masculine charms. The client begins to think we do nothing but take their money because there never has been an attack or a kidnapping and as long as we’re there, we might as well take the coats of guests and help serve drinks. And, believe it or not, there are protection agents that do these things. They gladly do these things to keep their jobs not realizing that they are allowing the client to disrespect them to the highest order. Do you think for a second that the Secret Service agents take coats and serve drinks? Or the State Department protection agents? Hell no, they don’t.

I recently had a protection agent describe to me how he made breakfast for his client. When I asked why he didn’t wake up the chef to do so, he told me the chef was sleeping. I asked him if the chef would have taken the client to the office that day if the protection agent were asleep. Of course not he answered. Well, I asked him why would he ever make breakfast? He answered that he thought the client really liked how he made his scrambled eggs. What happens when the client asks the next protection agent to make him breakfast and the real professional says no, that’s not his job? Again, what are these agents thinking? This same guy also described to me how the client likes his bagels and cream cheese. When I asked him why he knew this, he said that he prepares them for him all time. The agent gets a sesame bagel, toasts it, and then hollows out the bread part of the bagel before applying the proper amount of cream cheese to the bagel. Are you fucking kidding me? And he was proud of this. This guy is not a protection agent, he’s a servant.

Of course, this same detail does not have route cards so new agents can learn the basics of the daily routine. Evidently this client has a preferred set of routes that cannot be deviated from. Again, why? Has no one ever explained to the client that varying routes is an easy way to NOT being predictable? There is nothing written down that can be studied by new agents. And, of course, these were all brand new ideas that were met with extreme resistance because they it would have meant the agents actually sat down and did some work instead of flirting with the house staff.

Is this the way of the profession in the 21^st century? I hope not. When the principals lose respect for the protection agents, then it is time to move on. Are we becoming a profession of man servants or do we still answer to a higher calling? I, for one, still have to shave every day and the man in the mirror does not lie. You see who and what you are. You can deceive others, but you can’t fool the guy in the mirror. Is there something wrong with being a professional? Or have we reached the point that the clients have such a disregard for protection agents that we are now only drivers/cooks/butlers/house maids?

The only way to change this problem is through education. Both for the agents and the clients.

Respect has to be a 2 way street. We have to respect the wishes and wants of the clients, but the clients have to understand what we do and why. We can’t keep crossing the line between protector and man servant. We have to have enough self respect and self esteem to verbalize what our job is. We need to make the clients understand what we are there for. And we need to do our jobs properly. And when push comes to shove, an agent has to make the right decision each time. Do we face off with bad guy with gun? Of course, we do. Do we face off with VIP when he says to cook his breakfast? In my world, the answer is YES. Breakfast is not my job and never will be. We don’t ask the chef to take on the man with gun, why should we scramble eggs?